Frequently Asked Questions
Straight answers to what riders ask us most. If yours is not here, call the parts counter on +1 645-239-3174 or email parts@ridersmiami.com β a real person at the dealership answers.
Fitment
Will this part fit my bike?
Send us your year, make and model before you order and we will confirm it. Your VIN is better still, and a photo of the part you are replacing is best of all. Call +1 645-239-3174, email parts@ridersmiami.com, or use our contact form.
We check it by hand. This site does not carry an automated fitment lookup, so please do not rely on the product page alone to tell you a part fits β ask us first. It takes a few minutes and it saves a return.
What does "fits your bike or your money back" mean?
It means the fitment check is on us. If we confirm a part fits your bike and it turns out not to, we treat it as our error, not yours: send it back unused and you get a full refund including your original shipping, or we get you the right part. That is what the promise covers β a fitment we confirmed in writing.
If you order without asking us and the part does not fit, it is still returnable under our standard 90-day return policy, but the original shipping charge is not refunded. So it is worth the phone call.
Do you sell genuine OEM parts?
What you see on this site is aftermarket: brand-new, genuine product from names like Alpinestars, AGV, HJC, AkrapoviΔ, LeoVince, Γhlins, Dunlop, Michelin, Metzeler, Pirelli, Biltwell, Drag Specialties and Thor. Genuine to the brand on the box β never counterfeit, never grey-market, never used.
If you need a factory OEM part β a Honda, Yamaha, Kawasaki, Suzuki, BMW, Ducati or KTM part number β we source those through the dealership parts counter rather than the website. See OEM Parts.
Shipping
How much is shipping?
$9.95 flat rate on every order, whatever is in the cart. Free on orders of $49 or more.
How fast will it get here?
Most orders leave the warehouse within 1 to 2 business days. Delivery typically takes another 3 to 5 business days after dispatch. Business days are Monday to Friday, excluding public holidays. You get a tracking number by email the moment your order ships.
Where does my order ship from?
Most orders ship direct from our distributor's regional depots in Wisconsin, New York, Texas, Nevada and North Carolina β whichever is closest to you and holding the part. That is usually faster than routing everything through Miami. If your order contains several items they may travel in more than one parcel and arrive on different days, each with its own tracking.
Do you ship internationally?
No. We ship within the United States only, and we do not ship internationally at this time.
Do I have to sign for my order?
Yes, if the order is $100 or more β the carrier will require a signature on delivery. Please use an address where somebody can sign during business hours. A workplace address often works better than a home one.
I entered the wrong address. Can you fix it?
Call us straight away. Before the parcel is dispatched we can usually correct it. Once it has been dispatched we cannot redirect it, and a parcel that comes back to us because the address was wrong may incur a further shipping charge to send out again.
Full detail on our shipping information page.
Returns and problems
Can I return it?
Yes β most items, within 90 days of delivery, for a refund or an exchange. We do not charge restocking fees. The item has to come back unused, uninstalled and in its original packaging with all tags and documentation.
Contact us with your order number first: we will issue a return authorization and the correct warehouse address to send it to. A return posted without authorization cannot be processed, and the address on your parcel is not necessarily the one it needs to go back to.
Is there anything I cannot return?
Three things to know before you order:
- Helmets and safety equipment must come back unworn, with the visor film and all labels intact. Anything worn or dropped cannot be returned β it is no longer safe to resell.
- Electrical parts, tuning modules and special-order items cannot be returned once they have been installed or programmed.
- Original shipping charges are not refunded, unless the item arrived damaged or we sent the wrong part.
If you are unsure whether something is right for your bike, ask us before you fit it. Once it is installed, the options narrow.
How long does a refund take?
Once your return arrives and has been inspected, the refund goes back to your original payment method within 5 business days.
It arrived damaged, or it is the wrong part. What now?
Contact us within 48 hours of delivery with photographs and your order number. We will arrange a replacement or a full refund at our cost β you are not out of pocket for shipping either way. The same 48-hour window applies if tracking says your parcel was delivered and it was not.
Please do not install a part you think is wrong or damaged. Once it is fitted, it stops being returnable.
Something failed after I fitted it. Is that covered?
That is a warranty question rather than a return. See our warranty page β warranty terms are set by the manufacturer and we handle the claim for you.
Ordering
Do you price match?
Ask us. Send the competitor's link to parts@ridersmiami.com or call the counter and we will tell you what we can do on that particular part. We would rather have the conversation than lose you over a few dollars.
Can I collect from the dealership instead?
Call before you order. Most of the catalog ships from our distributor's depots rather than sitting on our shelves, so availability for collection depends on the part. If it is something we hold, we will tell you.
Who am I actually buying from?
Riders Parts is the parts and accessories arm of Riders Miami Motorsports, a real motorcycle dealership at 1926 NE 154th St, North Miami Beach, with a showroom and a service department. Read more about us.
Still stuck?
Phone: +1 645-239-3174
Email: parts@ridersmiami.com
Hours: Monday to Saturday 9:00am to 7:00pm, Sunday 10:00am to 5:00pm
Address: 1926 NE 154th St, North Miami Beach, FL 33162