Shipping Information

Everything about getting your order to you, in plain language. The binding version is our shipping policy; this page is the same rules with the reasoning attached.

Last updated September 18, 2026

• $9.95Flat rate, any order size
• FreeOn orders over $49
• 4–7 daysTypical door to door
• US onlyNo international shipping

The short version

• $9.95 flat rate on every order, however much is in the cart.
• Free over $49.
• United States only. We do not ship internationally at this time.
• 1 to 2 business days to leave the warehouse, then typically 3 to 5 business days in transit.
• Signature required on orders of $100 or more.

Rates

One flat $9.95 covers your whole order, whether that is a set of brake pads or a full exhaust system. Orders of $49 or more ship free. There is no oversize surcharge to discover at checkout and no per-item shipping that quietly multiplies as you add things to the cart.

Where we ship

Within the United States only. We do not ship internationally, and we cannot ship to a freight forwarder on your behalf. If you are outside the US, we are sorry — this is not the store for you today.

Where your order ships from

This is worth understanding, because it is why your parts arrive faster than you might expect from a Miami dealership.

Most orders do not ship from our building. They ship direct from our distributor's regional depots in Wisconsin, New York, Texas, Nevada and North Carolina — whichever one is closest to you and holding your part. A rider in Seattle gets their order out of the western depot rather than waiting on a box crossing the country from Florida.

Two practical consequences:

• Multi-item orders may arrive in more than one parcel, on different days. If your helmet and your chain kit live in different depots, they travel separately. Each parcel gets its own tracking number. Nothing is missing — the rest is still coming.
• Local pickup is not automatic. If you are in Miami and would rather collect, call the counter before you order and we will tell you whether that part is something we hold.

How long it takes

Most orders leave the warehouse within 1 to 2 business days. Delivery then typically takes 3 to 5 business days after dispatch.

Business days are Monday to Friday, excluding public holidays. An order placed on Friday evening starts its clock on Monday morning. Weekends and holidays are not counted in either figure.

So in practice, most orders land somewhere between four and seven business days from the moment you place them.

Tracking

You will get a tracking number by email as soon as your order is dispatched — not when it is placed. There is usually a gap of a day or two between the order confirmation and the shipping email while the part is picked and packed. That gap is normal and does not mean anything has gone wrong.

If your tracking has not moved for several days, or the order confirmation is more than two business days old with no shipping email, call us and we will find out where it is.

Signature on delivery

Orders valued at $100 or more require a signature. This protects you: a $900 exhaust left on a doorstep in a busy neighborhood is a claim nobody enjoys making.

Please use a delivery address where somebody can sign during business hours. For a lot of riders that means a workplace address rather than home. You can enter a different shipping address at checkout — it does not need to match your billing address.

Getting the address right

If something goes wrong

Contact us within 48 hours at parts@ridersmiami.com with your order number if:

• your parcel arrives damaged;
• tracking says it was delivered and it was not;
• what is inside is not what you ordered.

Send photographs where there is something to photograph. We will arrange a replacement or a full refund at our cost, and in those cases your original shipping charge is refunded too.

Returns

Most items can be returned within 90 days of delivery for a refund or exchange, with no restocking fee, provided they come back unused and in their original packaging. Contact us first for a return authorization and the correct warehouse address — a return sent without one cannot be processed, and the depot it ships back to is not always the one it came from.

Full terms are in our refund policy, and the common questions are answered on the FAQ.

Questions before you order

If you are not certain a part fits your bike, ask us before you buy rather than after it arrives. Send your year, make and model, your VIN, or a photo of the part you are replacing.

See also: returns and refunds · warranty · FAQ